Questions and answers:

Questions by Topics

We did not find an answer?

Ask now!

  • 1. What operations can be performed with the help of our service?

    Here you can buy / sell (input / output) Yandex, through QIWI, Sberbank of Russia, Bitcoin, Visa Master, Alfaklik, Delta Bank, OK Pay, Perfect Money, Paymer checks.

  • 2. How to verify that the data profile and WMID?

    How can I check confirm the data profile and WMID here.
    name in WMID certificate of need to be changed if:
    - the changes referred to in the other language data (eg, Ivan Ivanov Ivan Ivanov instead);
    - change erroneously referred to the data (eg, skipping letters);
    - change the passport data by changing the names;
    - other similar reasons;
    If you can not change WMID data yourself, please contact the customer support center certification
    If the name. your formal passport obviously fictitious (intentionally corrupted), you have to go through the procedure of changing data. Or register in Webmoney Transfer again, indicating reliable data.
    After making changes to re-issue the application.

  • 3. How to get a formal certificate?

    For a formal certificate, go to the site Assessment Centre Webmoney on this this link . Attention! Your WM Keeper (purse) should be launched! Next you will need to log in. To do this, select the type of WM Keeper (Classic, Light, Mobile and Mini), then click "Sign!" and enter the target figures. Click "Get a formal certificate" and fill in your personal data.

  • 4. How to upload a scanned copy of the passport in the center of appraisal?

    To download a scan of the passport must go to the website
    verification center Webmoney on this link.
    Warning! Your WM Keeper (purse) should be launched!
    Next, you will need to login.
    To do this, select
    used type of WM Keeper (Classic, Light, Mobile and Mini), then
    click "Sign!" and enter the target figures.
    Please note! Files scan of the passport must be colored in .GIF or .JPG format no more than 1MB each file
    Next on the following page:.
    Click "Browse ..." in the window below, select 1 scan of the passport file and click "Open." Then click "Upload file" in the previous window.
    Now specify the name of the document, such as passport 1 , select the target load, and then click "Finish".
    Repeat all the above procedure several times until you download all page scan of the passport.

    then wait for operator certification center will check your scans. As a rule check takes 1-3 hours during working hours in Moscow, however, if the "hurry" their support, test time can be reduced. Contact Center Certification listed here . After successful verification of documents you by e-mail or WM Keeper (purse) notification will be sent. If for any reason you do not receive this message, at any time, you can verify that you can make an application on our website. If our system you miss, it's okay.

  • 5. Order paid. When will be refilled my purse?

    The translation into your wallet after the payment application is made almost instantly. If it does not (for 15-20 minutes), check the status of your application in the "Applications" on your account. If there are no errors, have the support from the "Contact Us" & nbsp;.

    Translations in some systems may take longer (up to 2 working days). before the transfer to this system we will inoformiruem user about the regulations of the system.

  • 6. Do I need to register on the site?

    Yes, registration is required.

    Registration on the site allows to enjoy the full benefits of regular customers:

    - savings discounts

    - affiliate program

    - private office with a list of all transactions

    - bonus program

    At the moment we have work authorization system exclusively through the & nbsp; email

    .

  • 7. When can I expect a refund of the application?

    Dear users, on request refunds are conducted only during business hours from 9:00 to 19:00. Before making familiarize with the rules of the application. Recall registration application is not possible without an agreement with the service rules.

  • 8. Upon check / exchange gives an error "Invalid WMID»

    Double-check the data in fields Name Series and passport number.

    The data should be of the form:

    - Name: Ivan Ivanov

    & nbsp;

    - Passport: MN000000

    & nbsp;

    - WMID: & nbsp; 000000000000 (12 digits)

    And match the data in your certificate in the WebMoney. You can check this on the site   Center Certifications   in the control panel of your certificate

    .

  • 9. When exchanging an error "You need to get a formal certificate"

    If you see this message, you are trying to make an exchange with a certificate alias. You need to get a formal certificate. It turns out absolutely free of charge and within 5 minutes after completion of the data name, passport online & nbsp; Center Certifications. Read about it and getting a clear view video can be in our under "Services", click "WM certificates"

  • 10. Working with our online form. You see us - we will. I want to bring e-currency / I want to buy e-currency.

    Display / e-currency exchange.

    You've been Column: Here you enter the currency you want to send us (to sell, display, change). In the box enter the numerical value. The fields corresponding to the electronic currency (WMZ, WMU, WMR, WME, Yandex, QIWI). Automatically calculates the shape of the column in the opposite form, "We will," the amount you get. The column "We are you" calculates the value is already inclusive of all interest and fees. Those. if the cash - this is the amount on hand at the card - the full amount of which will go to the account. To select the values ​​you need to click on the column and select to share in the column "We are you".

    - I want to bring electronic money into cash:

    After you enter the values ​​in the column "You see us," e-currency, you need to in the column "We will" choose cash. Cash are labeled "Hryvnia," "dollars", "Euro", "Ruble" respectively. And press the button in the middle of an exchange (check or green button "Exchange")

    - I want to withdraw electronic money from / to the card "Privat":

    After you enter the values ​​in the column "You see us," e-currency, you need to in the column "We will" select "Map (UAH)" - hryvnia card "Privat", "Card $" - dollar card "Privat". Next to them is displayed icon "PrivatBank" and press the middle button to exchange (a check or green button "Exchange")

    - I want to withdraw electronic money at card Visa / Master Card:

    After you enter the values ​​in the column "You see us," e-currency, you need to in the column "We will" select "Map" the last value in the form of a column, "We are you" with icon Visa. Press the middle button to exchange (a check or green button "Exchange") and place an order.

    Enter / buy electronic currency.

    The column "You see us." Here you enter the currency for which you want to buy / exchange the electronic money. In the box enter the numerical value. Buy you can cash ("Hryvnia," "dollars", "Euro", "Ruble"), for the card "Privat" ( "Map (UAH)" - hryvnia card "Privat", "Card $" - dollar card " Privat "), with the Visa / Master card card (" card "the last value in the form of a column," We you "with Visa icon). Automatically calculates the shape of the column in the opposite form, "We will," the amount you get. The column "We are you" vyschitvaet value is already inclusive of all interest and komssy. Those. if wmz, wmu, wmr, wme, yandex - here you can see the amount that will have you on your wallet, taking into account all fees. To select the values ​​you need to click on the column and select to share in the column "We are you".

    - I want to buy electronic money for cash:

    After you enter the values ​​in the column "You've been" cash, which are labeled "Hryvnia," "dollars", "Euro", "Ruble" respectively, you will need to in the column "We will" to choose e-currency. Press the middle button to exchange (a check or green button "Exchange") and place an order.

    - I want to buy electronic money card Privat Bank:

    After you enter the values ​​in the column "You've been" meaning "map (UAH)" - hryvnia card Privat Bank or "$ Map" - dollar card Privat Bank, you need to in the column "We will" select e-currency. Press the middle button to exchange (a check or green button "Exchange") and place an order.

    - I want to buy electronic money card Visa / Master Card:

    After you enter the values ​​in the column "You've been" in the "map" the last value with the icon Visa, you will need to in the column "We will" select e-currency. Press the middle button to exchange (a check or green button "Exchange") and place an order.

  • 11. I can not access my account / password to the account is not suitable / operation has been on the site, I do not know your password / WMID This has already been registered in the system.

    - If you have problems accessing your account, use the password recovery function. If the password to restore failed - & nbsp; contact us

    - This WMID registered in the system - this means that you already had surgery on our website and your WMID already priced system. If for some reason you do not remember any username or password, where it was used - & nbsp; contact us .

  • 12. Commission of the service? Who pays the commission systems at the withdrawal / input / exchange?

    When output / input / exchange commission you pay. In the form on the main / exchange in such cases should prompt (WebMoney system, Yandex remove additional 0.8% and 0.5% cootvetstvenno. Right after entering the amount to the exchange in the cell of the selected e-currency is available the amount that should be on the purse to carry exchange transaction. The amount of grayed out and stands in front of the amounts entered on the exchange.

  • 13. Do you accept transfers with patronage directly on wallets?

    No. Payment application passes exclusively through the site.

  • 14. Payment applications in Webmoney merchant interface. paying particular difficulties in payment.
  • 15. Snap cards Webmoney

    According to the latest requirements of the WebMoney Transfer system, for further use of the system, you must:

    1. Snap your's WMID-in card, which you will display the VM-signs.

    2. Download it scanned image.

    3. Upload images relevant pages of passport & ndash; 1st, 2nd and residence (this requirement applies only to those users who have been verified personal).

    In order to bind a personalized card to the WM-ID, click on the link https://passport.webmoney.ru/asp/aUserBankCards.asp, you go through the authorization (do not forget to run your WM Keeper).

    Snap cards WebMoney.

    It is necessary to make the correct data fields:

    Bank Name & ndash; specify the bank, which received the card, which is tied to the WM-ID.

    Number of nominal credit card & ndash; You specify the card number, which is tied WM-ID.

    The payment system & ndash; look closely at the map and choose one of the proposed systems – VISA and MASTER CARD. If you do not know what belongs to the payment card system, check in the bank, where you got the card.

    Once you have filled in fields 3, check the entries and click & laquo; Save & raquo;.

    Snap cards WebMoney.

    You will translate to the page where you can see a list of cards that you are linking to your WMID-in.

    Snap cards WebMoney.

    Not later than 2 days, you to WM Keeper and e-mail will be notified that the card / cards are linked to your WMID-y. Now you need to upload an image map name that you added in the previous procedure and the relevant pages of the passport (1, 2, and registration). Scan or take a picture of the card, relevant pages of the passport, then go on https://passport.webmoney.ru/asp/bNewDocUpload.asp link. Read carefully all that is written and start downloading images (do not forget & ndash; the image must meet all the requirements)

    .

    Snap cards WebMoney.

    Click the & laquo; review & raquo ;, select the desired image, then press the & laquo; Upload file & raquo;.

    In the Step №2, enter the name of the document that you upload & ndash; a card or a passport.

    If you add the image map, select a field of « map », in the select item below – « attachment and verification of a credit card » and click on « finish downloading ».

    Snap cards WebMoney.

    You will translate to the page:

    Snap cards WebMoney.

    If you want to upload more documents, select « Back to the list of documents ».

    And click & laquo; Download the new document & raquo;.

    Snap cards WebMoney.

    Once you have downloaded the images of registered cards and relevant pages of the passport, expect a message from the WebMoney system, which will come within 2 working days of your WM Keeper and on e-mail.

  • 16. How to tie Webmoney Qiwi
  • 17. How to tie Webmoney Yandex
Report a problem
= Send